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Terms & Conditions of Sale


Via Our Truck: Delivery service is available via our truck in areas surrounding our distribution warehouse, days of delivery, freight policies, and rates vary by market. One delivery charge fee is charged per stop for orders from any Ohio Valley Flooring warehouse location. Please contact your sales representative or local branch for specific terms and schedules.

Common Carrier/Couriers: We reserve the right to select the carrier for shipments unless otherwise specified by the customer. Carriers will be selected based upon performance, reputation, reliability, rates, and schedules. All freight and surcharges are the responsibility of the consignee. NOTE: UPS will not accept hazardous material items for shipment.

Factory-Direct Shipments: Freight terms for factory-direct orders will be governed by the individual manufacturer’s terms and policies. Delivery charges vary by manufacturer and are assigned separate from any Ohio Valley Flooring warehouse shipment.


    • Ohio Valley Flooring shall not be held liable for delays caused by natural disasters, labor conflicts, accidents, government priorities, shortages of material or any cause beyond the seller’s control.
    • All damage and/or shortage must be noted upon receipt and be countersigned by the carrier’s agent.
    • Any damage/shortage claims for products shipped via common carrier must be filed directly to the carrier by the consignee.


    • Select material is returnable only with prior return authorization
    • For authorization, please contact Customer Service with your invoice number and date
    • Credit will be issued after return and material inspection
    • Unauthorized returns will not be accepted
    • Returns other than defective material or shipping error will be subject to the following minimum restocking charges and parameters:
      1. Up to 60 days @ 25% restocking charge (minimum $75)
      2. Discontinued, non-stocking and special order material will not be accepted for return
      3. Material must be in good, re-saleable condition and in original packaging
      4. Minimum quantities may apply to certain material, such as tile, trim, cut roll goods, etc.
      5. Original invoice pricing will be used for return goods credit.


      • All prices are subject to change without notice.
      • Standard Payment Terms are NET 30
      • Exception: Residential Vinyl Sheet: 2% 30 days, Net 31 days.


    • Requests to cancel a purchase order for a roll good order that has already been cut will be accessed a $50 per line item fee.